Hexaware Helps Enterprises Remove Friction and Build Infinite Momentum

Hexaware Technologies has introduced the Zero Friction Enterprise, a delivery framework designed to help enterprises address operational and technology challenges that can slow business performance.

According to Hexaware, friction can emerge across an enterprise through aging code, security exposure, delivery delays, operational complexity, late-stage defects and software dependencies. While these challenges may be manageable individually, together they can limit an organization's ability to respond, adapt and innovate.

The Zero Friction Enterprise brings together Hexaware's capabilities in modernization, cybersecurity, engineering, operations, quality and enterprise software. The framework is designed to address these areas as a connected system, helping enterprises move toward their objectives with greater speed, clarity and control.

"Our vision is to help every customer become a Zero Friction Enterprise," said R. Srikrishna, CEO & Executive Director, Hexaware. "That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment."

Six Pillars of the Zero Friction Enterprise

Hexaware's framework is built around six areas aimed at removing specific sources of friction across the enterprise:

Zero Vulnerability: Zero-trust and identity-first cybersecurity capabilities designed to help enterprises identify and contain threats earlier.

Zero Tech Debt: Modernization initiatives focused on reducing technical debt and making technology change faster.

Zero Backlog: AI-native engineering that supports teams from requirements through development, testing and release.

Zero Defects: AI-led quality engineering designed to identify problems earlier and reduce rework.

Zero Tickets: AI-led operations focused on anticipating and resolving incidents before they reach users.

Zero License: Agent-built capabilities designed to help enterprises retain more of their business logic while reducing dependence on per-seat software.

The six pillars are supported by Infinite Trust, a foundational layer covering data readiness, security, governance and observability. This layer is designed to provide the conditions needed for AI to operate securely, responsibly and at enterprise scale.

Zerovity™ Powers Hexaware's AI-Led Delivery Approach

Hexaware's delivery model is supported by Zerovity™, its AI delivery layer designed to coordinate activities across the enterprise under governance.

Zerovity™ spans areas including migration and modernization, agentic software development, AIOps, release management, cloud operations and enterprise workflows. It provides a unified view across functions that can otherwise operate in separate silos.

"AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows," said Siddharth Dhar, President & Global Head, Digital IT Operations & AI, Hexaware. "With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system."

Through the Zero Friction Enterprise framework, Hexaware aims to give clients a unified approach to addressing constraints that are often managed through separate initiatives. By reducing friction across the enterprise estate, the company seeks to help organizations focus on their core priorities and build what it describes as infinite momentum.